Return Policy
Thank you for shopping at Chandramukham. We strive to ensure that you are satisfied with every purchase you make on our online platform. However, we understand that there may be occasions where you need to return a product. Please review our return policy below:
1. Eligibility for Returns: – You may return most new, unopened items sold and fulfilled by Chandramukham within 3-5 days of delivery for a full refund. We do not accept returns of certain products for hygiene and safety reasons, such as opened beauty and personal care items, unless they are defective or damaged upon arrival.
2. Defective or Damaged Items: – In the rare event that you receive a defective or damaged item, please contact us immediately at +91 95294 84124. We will work with you to arrange a return or exchange and ensure that you receive a replacement or refund promptly.
3. Return Procedure: – Before returning any item, please ensure that it meets the eligibility criteria mentioned above. – To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization. – Once your return is authorized, carefully package the item in its original packaging, including all accessories and documentation that were included with the product. – Ship the item back to us using a trackable shipping method. We recommend using a shipping service that provides insurance for the value of the returned item, as we cannot guarantee that we will receive your returned item. – Upon receiving the returned item, we will inspect it to ensure that it meets our return policy criteria. If the return is approved, we will process your refund or exchange as per your preference.
4. Refund Process: – Refunds will be issued to the original payment method used for the purchase. – Please allow 3-5 business days for the refund to be processed and reflected in your account, depending on your payment provider’s policies.
5. Exclusions: – Certain products may not be eligible for return due to their nature or usage. These include but are not limited to: – Opened beauty and personal care items. – Products that have been used or damaged by the customer. – Items that are not in their original condition, or items that are returned more than 3-5 days after delivery.
6. Contact Us: – If you have any questions or concerns about our return policy, please feel free to contact our customer service team at +91 95294 84124. We are here to assist you and ensure that your shopping experience with Chandramukham is enjoyable and hassle-free.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding our return policy.
Shipping Policy
1. Shipping Methods: We offer standard and expedited shipping options for all orders within our shipping coverage area. Shipping methods and associated costs will be displayed at the checkout page for your convenience.
2. Processing Time: Orders are typically processed and shipped within 1-3 days from the date of purchase, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or promotional periods.
5. Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination. While we strive to deliver orders promptly, please note that actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.